SUPPORT
Contact us
For questions about an order, materials, or choosing the right piece, email us at support@thelunarae.com or send us a message below.
Send us a message
For existing orders, please include your order number.
How we can help
Order support
For order questions, shipping updates, or return requests, contact us at support@thelunarae.com. Please wait for return instructions before sending anything back.
Care guidance
Need help with jewelry care, storage, or material details? Send us a message and we’ll be happy to guide you.
Response time
We usually reply within 1-2 business days, excluding weekends and public holidays.
Looking for something specific?
You may also find answers in our FAQ or Shipping & Returns guide.