We currently ship to addresses within the United States only.

Standard U.S. shipping is complimentary during our launch period. No discount code is required.

Orders are processed within 2–4 business days. Estimated delivery is 7–15 business days after dispatch.

Delivery estimates are provided for guidance only and may vary due to carrier delays, customs processing, weather, local delivery conditions, or other circumstances outside our control.

We currently ship to residential and commercial addresses within the United States. At this time, we do not ship to P.O. boxes, APO/FPO addresses, or destinations outside the U.S.

We hope to expand to additional destinations in the future.

Orders are typically processed within 2–4 business days after payment has been confirmed. Processing time is separate from the estimated delivery time.

Orders placed on weekends or public holidays will begin processing on the next business day. During launches, promotions, or peak holiday periods, processing may take slightly longer.

Once your order ships, you will receive a confirmation email with tracking information.

If you need to cancel your order, contact us at support@thelunarae.com as soon as possible. We will do our best to accommodate your request, but cancellation cannot be guaranteed once the order has been processed, packed, or shipped.

Once your order ships, tracking information will be sent to the email address used at checkout.

Please allow 2–3 business days for tracking updates to appear after your package has been handed over to the carrier. If tracking has not updated after this time, contact us at support@thelunarae.com.

If you need to change your shipping address, please contact us at support@thelunarae.com as soon as possible with your order number and the correct address.

We will do our best to update the address before the order is processed, but changes cannot be guaranteed once an order has been packed or shipped.

LUNARAE is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided at checkout.

Delivery times are estimates and may be affected by customs clearance, carrier delays, holidays, weather, or other circumstances outside our control.

If your tracking has not updated for more than 7 business days, or your package appears significantly delayed, please contact us at support@thelunarae.com with your order number. We’ll review the available tracking information and help you check the status.

We accept return requests for eligible items within 30 days of delivery.

To request a return, contact us at support@thelunarae.com before sending the item back. Returns sent without prior authorization may not be accepted.

Items must be unworn, unused, undamaged, and returned with all original packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

For hygiene and safety reasons, earrings are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.

Items that are worn, used, altered, damaged after delivery, or returned without their original packaging are not eligible for return. Gift cards and items marked final sale are also non-returnable.

To request a return, contact us at support@thelunarae.com within 30 days of delivery. Please include your order number, the item you would like to return, and the reason for the return.

Do not send your item back before receiving return instructions from us. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable.

We recommend using a trackable shipping service, as LUNARAE is not responsible for return packages that are lost or damaged in transit.

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method, excluding any non-refundable original shipping charges. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

If your item arrives damaged, defective, or incorrect, please contact us at support@thelunarae.com within 7 days of delivery. Include your order number, a brief description of the issue, and clear photographs of the item and its packaging.

We’ll review the case and provide an appropriate resolution, which may include a replacement or refund.