Shipping Policy

U.S. Shipping

LUNARAE currently ships to addresses within the United States only.

Standard U.S. shipping is complimentary during our launch period. No discount code is required.

Order Processing

Orders are typically processed within 2–4 business days after payment has been confirmed.

Business days do not include weekends or public holidays. During periods of high order volume, processing may take slightly longer.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

Estimated Delivery

Estimated delivery is 7–15 business days after dispatch.

Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, local delivery conditions, or other circumstances outside our control.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before placing your order. If you notice an error, contact us as soon as possible through our Contact page.

LUNARAE cannot guarantee that an address can be changed after an order has entered processing. Additional shipping costs resulting from an incomplete or incorrect address may be the customer’s responsibility.

Delivery Issues

If your tracking information shows that your order has been delivered but you cannot locate it, please first check:

• Around the delivery location
• With other members of your household
• With neighbors or building management
• With the local carrier

If the package still cannot be located, please contact us through our Contact page so we can review the available tracking information.

LUNARAE is not responsible for packages confirmed as delivered to the address provided at checkout, but we will assist where reasonably possible.

Lost or Damaged Packages

If your order arrives damaged, or if the package appears to have been lost in transit, please contact us as soon as possible.

Include your order number and clear photographs of:

• The outer shipping package
• The internal packaging
• The damaged item, where applicable

We will review the issue and advise on the appropriate next steps.

Returns and Return Shipping

Eligible, unworn items may be returned within 30 days of delivery, subject to the conditions stated in our Refund Policy.

For voluntary returns that are not related to a product defect, damage, or fulfillment error, return shipping costs are the customer’s responsibility.

The original complimentary outbound shipping cost is not deducted from the customer’s refund. Additional shipping charges resulting from an incorrect address, refused delivery, or an unclaimed package may be deducted where applicable.

Please review our full Refund Policy before initiating a return.