SUPPORT
Frequently asked questions
Find answers about LUNARAE jewelry, natural materials, care, shipping, and returns.
Orders & shipping
We currently ship to addresses within the United States. At this time, we do not ship to P.O. boxes, APO/FPO addresses, or destinations outside the U.S.
Standard U.S. shipping is complimentary during our launch period. No discount code is required.
Orders are typically processed within 2–4 business days after payment has been confirmed. Once shipped, estimated delivery is usually 7–15 business days.
Delivery times are estimates and may vary due to carrier delays, customs clearance, weather, holidays, or other circumstances outside our control.
Once your order ships, tracking information will be sent to the email address used at checkout. Please allow 2–3 business days for tracking updates to appear after the package is handed over to the carrier.
Returns
Eligible, unworn items may be returned within 30 days of delivery.
Items must be unused, unworn, and returned in their original condition and packaging. Please contact us before sending an item back so that we can provide return instructions.
To request a return, contact us at support@thelunarae.com within 30 days of delivery. Please include your order number, the item you would like to return, and the reason for the return.
Do not send your item back before receiving return instructions. Unauthorized returns may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable for voluntary returns.
Please contact us within 7 days of delivery with your order number, a brief description of the issue, and clear photos of the item and packaging. We’ll review the case and provide an appropriate resolution, which may include a replacement or refund.
For hygiene and safety reasons, earrings are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect. Items that are worn, used, altered, damaged after delivery, or returned without their original packaging are not eligible for return.
Materials & care
We use natural stones and pearls, which may show subtle differences in color, clarity, shape, surface texture, and luster. These variations are part of each material’s natural character, not flaws.
All metal components used in our jewelry are 925 Sterling Silver. Please refer to each product page for the exact materials and details of each piece.
Avoid prolonged contact with water, sweat, perfume, lotions, and harsh chemicals. Store each piece separately in its jewelry pouch or box, and gently wipe it with a soft, dry cloth after wear.
Our pieces are designed for everyday wear, but natural stones, pearls, and 925 Sterling Silver are best preserved with gentle care. We recommend removing your jewelry before showering, swimming, sleeping, or exercising.
Still need help?
For questions about an order, materials, care, or choosing the right piece, send us a message.